Our Policies

Luxury With Integrity

Our Commitment to Transparency

At The Signature Circle, we uphold the highest standards of professionalism, compliance, and client trust. This Policy Page outlines our core terms, privacy practices, and service conditions, ensuring full transparency in every interaction.

Terms of Service

  • All bookings and contracts are subject to written confirmation and approval.

  • Cancellations or amendments must be made within the notice period clearly specified in your individual service agreement (typically 48 hours).

  • The Signature Circle reserves the right to modify services in line with operational standards or legal requirements.

  • Misuse of property, violation of terms, or disrespectful conduct may result in termination of services.

Privacy & Data Security

  • We are committed to safeguarding your personal data in accordance with UK GDPR regulations.

  • Client information is used strictly for communication, service delivery, and internal insights. We do not sell or share data with third parties.

  • Your data is securely stored, encrypted, and accessible only to authorised personnel. Payment transactions comply with the highest PCI DSS standards.

  • You may request access to, or deletion of, your data at any time by contacting our Data Protection Officer.

Refund & Payment Policy

  • Deposits and full payments are due as outlined in your service agreement.

  • Refunds are processed within 7–14 working days where applicable, in line with our cancellation and service delivery terms.

  • Refunds are provided only under specific conditions of service failure detailed within your individual service agreement.

  • All transactions are securely processed via Tide, Square or approved banking providers.

Limitation of Liability

The Signature Circle Ltd will not be liable for any indirect, incidental, or consequential losses arising from the use or inability to use our services. Our liability is strictly limited to the value of the service agreement in place.

Insurance & Compliance

The Signature Circle Ltd is fully insured, holding comprehensive public liability and professional indemnity cover, ensuring complete peace of mind in all our service provisions.

Governing Law

All services provided by The Signature Circle Ltd are governed exclusively by the laws of England and Wales.

Complaints & Dispute Resolution

Should you have any complaint or dispute regarding our services, please notify us in writing. We aim to respond within five working days and resolve all complaints promptly and fairly.

Service-Specific Policies

  • The Signature Stay: Guest conduct, damage deposit terms, check-in/check-out times, and refund conditions are specified in individual booking agreements.

  • The Signature Clean: Access arrangements, re-cleans, and quality satisfaction guarantees are outlined in our cleaning contracts.

  • The Signature Source: Due diligence, property deal terms, and sourcing package deliverables are fully detailed upon contract issue.

Contact & Queries

If you have any questions about these policies or require clarification, please don’t hesitate to contact our support team.